Terms of service

Welcome to The Neutral Concept

These Terms of Service govern your use of our store and website (the "Services"), powered by Shopify. By visiting or shopping with us, you agree to be bound by these terms.

1. Products & Pricing

We make every effort to display product colors and details accurately, though screen settings may cause minor variations. Prices are subject to change without notice and do not include applicable taxes or shipping costs unless stated otherwise.

2. Orders & Shipping

We reserve the right to refuse or cancel any order. Delivery times are estimates, and risk of loss passes to you once the package is handed over to the carrier.

3. Returns & Refunds

Purchases are subject to our 14-day Return Policy. Customers are responsible for all return shipping costs and logistics fees, which are non-refundable.

4. Contact Information

Questions about the Terms of Service should be sent to us at hello@theneutralconcept.com